Frequently Asked Questions (FAQ)
Rider FAQs
How do I sign up?
Download the Gabitt app from play store (for Android users) or app store (For iOS users) and signup as a passenger/rider.
What is verification code?
This code is required to validate the mobile number. This validation is necessary for the signing up process, so please make sure you will enter the correct code which you will receive through SMS.
Can I sign up account via Facebook?
Yes, a passenger/rider can sign up using face book.
Why do I give my email address?
Email address is required for multiple benefits to you. For example
1. You will receive the statements & details of rides and invoices through Email.
2. If you forget your account password, you may use the “Forget Password” option, and enter your email address where you will receive further instruction to reset your password.
3. It will help in login on Gabitt account.
How ride charges are calculated?
Ride charges are calculated based upon ride type you selected;
Base Fare:
Per minute cost:
Per kilometer cost:
Waiting Charges:
Service Charges:
VAT:
Toll Charges (if any):
What is peak surcharge?
Peak surcharges are applied in area where call demand is higher than available drivers in that location. However, Gabitt is free from any peak factor/peak surcharge.
What are airport surcharges?
These charges are applied on airport pickups to pay the drivers for parking fee and airport taxes.
What are waiting Charges?
Once driver is arrived at pickup point, driver can wait first 5 minutes which are free, after that per minutes charges are applied to customer.
What is the cancellation fee?
If a booking is cancelled from a driver or from passenger side, the fee will be charged according to the case as defined below:
If you cancel the ride within 2 minutes of booking, no cancellation fee will be charged.
Once driver has arrived, the cancellation fee will be the minimum fare plus any waiting charge.
Wallet:
What is Gabitt wallet?
Gabitt wallet facilitates you to show your available balance amount.
What is Car type?
Gabitt offers three types of Car Type in it’s first phase,
Bizness (Business Class Sedan Air-conditioned Cars)
Eco (Economy class hatch back Air-conditioned cars)
Eco Family (Suzuki Hi Roof or similar, Non AC )
Family (6 Seater & Plus, Air-conditioned vehicles)
you may select any of them as per your budget and requirement and availability of the drivers. Each type has its unique features, price, comfort which fits to your need.
Can I book a ride for friends and family?
Yes, simply you need to select the pickup location of your family or friend and drop off location (preferably) and book a ride for him.
Can I share my ride tracking to my friends and family?
Once your ride is started, you can share your ride with your friends and family so they can track you during ride from pick up point to drop off location.
How do I get the estimated fare for my ride?
After selecting the pickup and drop off location, and select the car type, the estimated fare rate will be displayed below the car type tab.
How can I contact to driver assigned to my ride?
In Gabitt app, you can call or sms to driver directly on his number.
How can I rate the driver?
Once your ride is completed and the driver ends the ride, a driver rating option appears on your screen, which allows you to provide the rating for the driver and the ride.
How can I pay for ride?
Gabitt offers various types of payment methods, via Cash, via Debit/ Credit Card and you can also pay ride from your available balance in wallet.
Where can I see my past rides?
Under menu “My Bookings”, you can see the history of you all rides you have availed with Gabitt. Click on any ride and you will get complete ride details.
What is voco code?
This is the promotional code offered by the Gabitt to his customers, which has different validity and duration.
Where can I find vocos codes?
It totally depends upon on ongoing campaigns and partnerships, different vocos codes are sent to customers. General promo codes are posted on our social media pages, others are targeted uniquely.
How do I use vocos?
Once you decide to book a ride and before Ride Now, a pop up for voco code will appear where you can enter the voco code to apply subject to Terms & Conditions.
What if vocos does not work?
Check if you have typed the code correctly, or using the invalid code. Keeping in mind that vocos are depending upon promotion and limitations, some have maximum capacity of usage, once the maximum limit reached, the vocos are disabled.
What is the validity of promo codes?
Usually when vocos are sent, the validity will also be mentioned with the message, but if there is a maximum limit of any voco, after reaching to that limit, the code will be disabled.
What If I forgot an item in a ride?
You can report to your lost item in the ride, you need to provide us the ride ID/ details and submit request to our support center [email protected], our legal team will look into this matter and update you accordingly.
I am not able to login into my account.
Please check the email ID and/or password you are typing, may be incorrect. If still have a problem, then use the forget password option.
I can not update my mobile number or email address?
Yes, user is not allowed to change his phone number and email address at his own. User need to send request to Gabitt to change the credentials, these will be validate though a secure process and then it will be changed.
How can I restore my password?
If you forget your password or username, on Login screen there is an option “Forget Password’ which allows you to restore your password by sending link or temporary password on your email address.
What if my password reset link is not working?
If your password reset link is not working, it may be expired due to security reason after a while. You may request again from the same link.
What if forget all of my login detail, including mobile number, email address?
If you can not restore you account by using the “Forget Password” option, then you can contact Gabitt support at [email protected] to restore your account.
What if I am not getting invoices or emails?
If you are not receiving emails, please check your spam or junk folder. If you find email there, then mark them to “Not Spam” or “Not Junk”.
How can I change my name?
User name is associated with your Gabitt account, at this stage you cannot change it.
How can I change my mobile number?
Your mobile number is associated with your Gabitt account, at this stage you cannot change it. But still if you want to change, you may send request to Gabitt support ([email protected]) to change your email address.
How can I change my email address?
Your email address is associated with your Gabitt account, at this stage you cannot change it. But still if you want to change, you may send request to Gabitt support ([email protected]) to change your email address.
How can I delete my Gabitt account?
Go to Settings menu and send request to delete your account. The system will ask reason to delete an account please select one and submit.
Not satisfied with Gabitt service
Fares are too high
App is difficult to use
Drivers are not friendly
Other
Once your request has been submit, you will be contacted by our customer representative to start your account deletion process.
Driver FAQs
What is Gabitt?
Gabitt is a platform, which connects driver and passenger through a mobile app. A driver will register with driver app and use his own vehicle to provide the ride to passengers, for which they are being paid for the successful trip.
A passenger calls the car through a mobile app to travel from one place to another within the city. They can select the ride type category as per their requirement.
Why Gabitt is different from others?
Gabitt is not only a traditional ride hailing app, it provides facility to drivers to join the Gabitt and build their team under their down-line and earn extra from them.
How can I sign up with Gabitt?
Simply go to play store and download the “Gabitt Driver” app, to start sign up process.
What is the benefit to sign up with referral code?
If you sign up with referral code from your friend and you further ask your friends to sign up with your referral code and you will get 10% refund from sign up fee, once his account is activated successfully.
Why do I pay franchise fee?
Franchise fee is different in each region and this is a processing fee. But If you register your friends by providing your referral code, by each successful approved registration, you will get 10% pay back of their sign-up fee.
In Pakistan service fee of Rs. 500/- per month will be charged.
What is the ratio of sharing between driver and Gabitt?
Sharing ratio will be 85:15 respectively.
What are the requirements to sign up with Gabitt?
Each country/ city has their own requirement which provide the local authorities and Gabitt ensures that every driver register will Gabitt , must fulfill the requirements. You must be 21 years old and fulfill the state and local requirements.
You must have valid driving license.
What documents are required to apply as a Gabitt driver?
Following are the documents required for sign up as a driver with Gabitt, however, every city has different document requirement.
Valid driving license
Valid CNIC
Valid vehicle paid tax
Owner’s N.O.C. (If vehicle is not in driver’s name)
CNIC of one witness
Vehicle fitness certificate
Why driver training is necessary?
Gabitt provides initial training to their driver which help them to grow their team and increase the chances to earn extra.
When my account will be activated?
After successful registration and verification of all require documents including vehicle check, Gabitt will activate the driver account so they can start taking jobs.
I have not all the documents ready, can I upload or bring documents in later stage?
Yes, you can upload the document in the sign-up process, or bring them at the time of training, which will be verified by the Gabitt in the application review process.
What if any of my document is going to expire?
If any of your document is near to expire, the system will notify you to upload the updated document ahead of time. If you fail to upload the document in time, the app will automatically be deactivated until new document is uploaded and verified by the authority.
Why I am not able to login into my account?
Please check the email ID and/or password you are typing, may be incorrect. If still have a problem, then use the forget password option.
I cannot update my mobile number or email address?
Yes, user is not allowed to change his phone number and email address at his own. User need to send request to Gabitt to change these credentials, these will validate though a secure process and then it will be changed.
How can I restore my password?
If you forget your password or username, on Login screen there is an option “Forget Password’ which allows you to restore your password by sending link or temporary password on your email address.
What if my password reset link is not working?
If your password reset link is not working, it may be expired due to security reason after a while. You may request again from the same link.
What if forget all of my login detail, including mobile number, email address?
If you cannot restore you account by using the “Forget Password” option, then you can contact Gabitt support at [email protected] to restore your account.
I am not able to “Go Online”?
If you are not able to go online, this might happen due to the following reasons;
Slow internet connection
Still using the older app version, need to update the app
Any of provided document is expired
You exceed your cash collection limit
Account is on hold due to any accident / incident report.
Location settings my by not active.
What information contain my profile?
Your profile contains the following information
User name
Email address
Phone number
Address
Bank Info or Easy paisa account
Document upload
Profile picture
Vehicle pictures
Document images
How can I see my profile info?
Your profile contains the following information;
Total number of trips you have completed
Rating average
Your documents and their expiry dates
Vehicle information
Profile data
How can I update my bank info or add other account?
In tab “Profile” go to menu Bank Info and update your Bank info on this screen or add another account info.
How can see my ride earnings?
Go to menu “Cab Earning” and see the earning by filtering the dates and weeks.
Where do I check my referral earnings?
In menu “Cab Earning” there is a filter for Referral Earnings, where you can see your referral earnings.
How do I withdraw amount from my available balance?
In menu “Withdraw” you can withdraw / transfer the required amount from the available balance appear in screen.
When amount is being transferred to my account?
Once you request to withdraw/ transfer the amount, it will take 48 to 72 hours, the amount is transferred into your bank account.
When I get paid for each week?
Payments will be done on weekly basis with the cycle, starts at 4:00 am on Monday and finishes at 3:59 am the following Monday. If you take a trip after 4.00 am on Monday, it will appear in the following week’s payment cycle. These deposits are only for the ride earnings, not extra earning.
Payment Schedule:
On Monday, last week’s payment cycle finishes and new cycle starts.
All Payments are processed in the Wednesday evening
Payments are deposited directly into your bank account on Thursdays
Extra Earning Withdrawals:
If you want to withdraw from your extra earnings, you can request to transfer/ withdraw from the app, and the amount will be transfer from 48 to 72 hours.
What are commission & rewards?
Bonuses are the extra earnings you are getting from you referred down-line drivers, once you and they achieve milestones, a pin is being awarded, which helps you to update your driver profile.
Achievement Badges
These are different badges awarded to the drivers, whose performance been monitored, checking the customer ratings and other parameters.
Accepting the trip request
If you go online by tapping a button on app, after sign in, you will be ready to accept the ride request. You will get the alert bell up to 10 seconds, in this time if you do not accept the ride request, it will forward to next available driver.
Can I get a trip request, while I am on ride?
No, you cannot, until you drop off the customer and finish the existing ride.
Accepting the scheduled bookings?
If you accept the schedules booking, you need to make sure that you must be available for the ride a head of time.
Can I cancel the trip?
If you cancel the trip after accepting the ride, then you must provide the reason for cancelling trip.
Download Gabitt and start your Journey today
Gabitt App is available on Google Play. All you need to do is just download the app and start your experience.
Gabtains can select the rides of their choice and earn, plus they can also refer others and can earn a certain percentage on their referred Gabtains earnings. Perk up your earning by referring as many Gabtains as you like and become a franchisee by heading your Team Gabitt.
If you want to experience a ride that has zero hidden charges of hiked up prices then Gabitt is perfect ride hailing app for you. All you need to do is download the Gabitt App and select the vehicle you want to travel in as per your budget, we have Eco, Eco-Plus, Bizness, Eco-Fam, Family, bike and Rickshaw categories available for your convenience and requirements.